Shipping Terms for Hero Factory Lego Sets
Why isn't there tracking information for my order?
If you can not see any tracking data for the shipment plus the estimated delivery date has not yet passed, your package should still arrive when they're due. You could find some common explanations why tracking details is unavailable on our Tracking Shipments Help page.
To take advantage of FREE Shipping:
- Place at the very least $25 of eligible merchandise inside your Shopping Cart.
- Go on to checkout.
- Ship your items to just one U.S. address.
- Select "Group my items into as few shipments as possible" when your shipping preference.
- Select FREE Shipping as your shipping speed. The transaction will be delivered within 4-8 business days after all of your merchandise is available to ship (including pre-order items).
- Place your order, and enjoy the free delivery!
Utilizing this type of shipping option, we fulfill your order in the more cost-efficient way. This enables us to pass our savings onto you in the form of free postage. Although it might take additional time to pack and ship your order, you'll still receive it in the estimated delivery time-frame.
We gladly accepts orders from all around the globe. Available product lines, shipping rates and costs can differ in accordance with the delivery address for your order.
To view the shipping rate information specific for your order's destination, find your region.
There may be limitations on where and whether vendors offer international shipping. For more information, visit our the vendors international shipping details page.
The following items can be shipped to almost all destinations outside of the U.S.:
- VHS videos
Additionally, some products inside the following categories:
- electronic products
- health and personal care
- home and garden
- industrial and scientific
- pet supplies
- game titles
May be shipped to the following countries:
- Costa Rica
- Czech Republic
- Hong Kong
- New Zealand
- Saudi Arabia
- South Africa
- South Korea
- United Arab Emirates
All products shipped to these countries via Priority International Shipping, as well as in certain cases product shipped via Standard or Expedited International Shipping, are included in the program and an import fees deposit is collected on them. For additional specifics about this service sell the vendors shipping information website page.
* Note: Books which require special handling as they are extremely heavy (including, multi-volume sets) can not be shipped outside the U.S. If this is the case, it is noted on the product detail page.
When you should Anticipate Your Order
Our estimated delivery date for the order is reliant how quickly we are able to obtain and ship your items, your shipping address, and the shipping speed and options you choose. Items Requiring Special Handling
Some items, for example bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for example Expedited Chilled Shipping). You will find information regarding these products along with shipping requirements and charges from the suppliers product delivery web page.
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